In the event that your airline loses your luggage, report the missing luggage to the customer service desk, and leave The Outpost Company as a contact. Upon retrieval of the luggage, the airline will contact us and make arrangements to deliver the luggage to Kenora, either to the Kenora Airport, the Bus Depot, or by chartered car if there is already a car making the trip. We will then pick up your luggage and deliver it directly to you.Lost luggage does happen from time to time. If you have anything that you absolutely must have, PACK IT IN YOUR CARRY-ON! This includes your MEDICATION!